Cookie Policy
Understanding how we track and collect data to improve your experience at goraiqenta.com
Last updated: March 2025
We're being honest here. Like most websites across Australia and beyond, goraiqenta.com uses tracking technologies. These small text files and similar tools help us understand how you interact with our platform.
This policy explains what we collect, why we need it, and how you can manage your preferences. We've kept the language straightforward because legal jargon helps no one.
What Are These Tracking Technologies
When you visit goraiqenta.com, small pieces of data get stored on your device. Some people call everything "cookies" but that's not quite right anymore. Here's what we actually use:
Browser cookies are text files with basic information. They've been around since the mid-1990s and they're still the most common tracking method. They help us remember your login status, preferences, and choices.
Local storage works similarly but holds more data and doesn't expire automatically. We use this for your dashboard settings and course progress.
Session storage is temporary. Once you close your browser, this information disappears. Perfect for keeping track of things during a single visit.
Pixels and beacons are tiny invisible images. They help us know if you opened an email or viewed a specific page. Not as creepy as it sounds, actually quite practical.
Types of Tracking We Use
Essential Operations
These keep the site working. Without them, you can't log in, access your courses, or use key features. They're not optional because the platform breaks without them.
Examples: session authentication, security tokens, load balancing, form submission data.
Functional Features
These remember your preferences and choices. Things like your preferred dashboard layout or notification settings. They make your experience more convenient.
Examples: language selection, theme preferences, collapsed menu states, volume settings.
Performance Analytics
We track how people use the site so we can improve it. Which lessons get abandoned? Where do students get stuck? This data helps us create better learning experiences.
Examples: page views, time spent on modules, navigation patterns, error tracking, device information.
Marketing Activity
These help us show you relevant information about upcoming courses and programs. They also measure how well our campaigns work so we can adjust our approach.
Examples: ad engagement, email campaign tracking, referral sources, conversion measurement.
What Information We Actually Collect
The data we gather through these technologies varies. Some is technical, some is behavioral. Here's the complete list:
- Your IP address and approximate location based on that address
- Browser type, version, and language settings
- Device information including operating system and screen resolution
- Pages you visit and how long you stay on each one
- Links you click and features you interact with
- Time and date of each visit to the platform
- Referring website or search terms that brought you here
- Course progress and completion status for enrolled students
- Quiz attempts, scores, and time taken to complete assessments
- Technical errors or issues you encounter while using the site
Why This Information Matters
Look, we could tell you it's all about "enhancing your experience" but let's be specific about the real benefits.
When students consistently abandon a particular lesson module, we know something's wrong. Maybe the content is confusing. Maybe there's a technical glitch. Without tracking data, we'd never spot these patterns.
Your progress tracking depends entirely on these technologies. When you return to a course, we need to know where you left off. That's stored data at work.
Security matters too. We monitor login patterns to detect unusual activity. If someone tries accessing your account from three different countries in an hour, we want to know about it.
Analytics show us that mobile learners struggle with video playback more than desktop users. That insight led us to rebuild our video player in late 2024, improving the experience for everyone studying on phones or tablets.
How Long We Keep This Data
Different tracking technologies have different lifespans. Some expire immediately, others stick around longer. Here's the breakdown:
| Category | Duration | Purpose |
|---|---|---|
| Session cookies | Until you close your browser | Temporary authentication and navigation |
| Essential cookies | Up to 12 months | Security and core functionality |
| Preference cookies | Up to 24 months | Remembering your settings and choices |
| Analytics data | Up to 26 months | Understanding usage patterns over time |
| Marketing trackers | Up to 13 months | Campaign effectiveness measurement |
We review and delete outdated tracking data regularly. There's no reason to hoard information we no longer need.
Managing Your Tracking Preferences
You're not stuck with our default settings. Every major browser gives you control over tracking technologies. The process varies slightly but follows the same basic pattern.
Browser-Specific Instructions
Chrome Users
Click the three dots in the top right corner, select Settings, then Privacy and Security. Choose Cookies and Other Site Data. From here you can block all cookies, allow only essential ones, or clear existing data.
Firefox Users
Open the menu and select Settings. Navigate to Privacy and Security on the left sidebar. Under Cookies and Site Data, you'll find options to manage permissions and clear stored information.
Safari Users
Go to Safari menu, then Preferences. Click the Privacy tab. Here you can block all cookies, manage website data, and see which sites have stored information.
Edge Users
Click the three dots, select Settings, then Cookies and Site Permissions. Choose Manage and Delete Cookies and Site Data to control what gets stored.
Be aware that blocking essential cookies will break parts of the site. You won't be able to stay logged in or access your enrolled courses. The other types are more flexible.
Third-Party Services
We don't do everything ourselves. Some features rely on external services that set their own tracking technologies.
Video hosting comes from a third-party provider. They track playback data to prevent buffering issues and optimize streaming quality. We receive anonymized reports but they maintain their own detailed logs.
Email communications use a delivery service that tracks open rates and click-throughs. This helps us understand which messages resonate with students and which get ignored.
Payment processing happens through an external gateway. They have their own strict tracking requirements for fraud prevention and regulatory compliance.
Each of these services has their own privacy policies. We've vetted them carefully but you should review their terms if you're concerned about specific practices.
Updates and Changes
Technology evolves quickly. We update this policy when we add new tracking methods or change how we use existing ones.
Significant changes get announced through email to active students. Minor clarifications or technical updates happen without notification. The "last updated" date at the top tells you when we made the most recent revision.
We're required to maintain historical versions for regulatory purposes but we don't publish those publicly. If you need to review an older version for some reason, contact us directly.
Your Rights Under Australian Privacy Law
The Australian Privacy Principles give you specific rights regarding your personal information, including data collected through tracking technologies.
You can request access to the tracking data we've collected about you. We'll provide a summary of this information within 30 days, though some technical details may need interpretation.
If you believe our tracking data contains errors, you can request corrections. This rarely applies to automated tracking but the right exists if needed.
You can request deletion of non-essential tracking data tied to your account. Essential operational data may need to be retained for security and legal reasons.
The Office of the Australian Information Commissioner handles privacy complaints if you believe we've mishandled your data.
Questions About Our Tracking Practices
If something in this policy isn't clear, or if you want to discuss your specific situation, we're here to help. Reach out through any of these channels.