Who We Are

goraiqenta operates from 123 Condon St, Bendigo, VIC, 3550, Australia. We specialize in helping individuals and organizations track financial progress through measurement techniques and educational resources. When we say "we," "us," or "our," we're referring to goraiqenta and our team.

You can reach us at support@goraiqenta.com or call +61403216783 if you have questions about how we handle your data.

Information We Collect

Let's be clear about what we gather and why. We don't collect data just because we can—each piece serves a purpose.

Information You Give Us Directly

• Your name, email address, and phone number when you create an account or contact us
• Payment details when you purchase courses or subscribe to services (processed through secure third-party payment providers)
• Financial goals and progress data you input into our tracking tools
• Feedback, questions, or concerns you share through our contact forms or support channels
• Course completion data and learning progress when you participate in our programs

Information We Collect Automatically

When you visit goraiqenta.com, our systems automatically log certain technical information:

• IP address and general location data (city and state level, not your exact address)
• Browser type, operating system, and device information
• Pages you visit, time spent on each page, and how you navigate our site
• Referral source (how you found us—whether through search, direct link, or social media)
• Cookie data that helps us remember your preferences and keep you logged in

How We Use Your Information

Here's what we actually do with the data we collect. No vague promises—just straightforward explanations.

We won't use your financial progress data for marketing purposes. That information exists solely to help you track your goals—it's yours, not ours to exploit.

Sharing Your Information

We don't sell your data. Period. But we do share limited information with specific partners who help us run our services:

Service Providers

• Payment Processors: Companies like Stripe or PayPal handle transactions securely. They see your payment details, but we don't store full credit card numbers on our servers.
• Email Services: We use email platforms to send course materials and updates. These providers process your email address and name.
• Hosting Providers: Our website and databases are hosted on secure Australian servers. These companies maintain the infrastructure but don't access your personal data.
• Analytics Tools: We use services that help us understand website traffic patterns. These tools collect anonymized data about how visitors interact with our site.

Legal Requirements

Sometimes we have to share information because the law requires it. This happens when:

• A court issues a valid subpoena or warrant
• We need to protect someone's safety or prevent harm
• There's suspected fraud or illegal activity we're required to report
• We're defending our legal rights in a dispute

If goraiqenta were ever acquired or merged with another company, your information would transfer to the new owner. We'd notify you before this happened and explain any changes to how your data is handled.

Your Rights Under Australian Law

The Australian Privacy Principles give you real control over your personal information. Here's what you can actually do:

How We Protect Your Data

Security isn't just a checkbox for us. We take several concrete steps:

• All data transmission happens over encrypted HTTPS connections
• Passwords are hashed using industry-standard algorithms—we can't see your actual password
• Our databases sit behind firewalls and require multi-factor authentication for access
• We regularly update our systems and apply security patches promptly
• Staff members only access personal data when necessary for their specific job functions
• We conduct annual security audits to identify and address vulnerabilities

But here's the honest part: no system is completely impenetrable. If a data breach occurs, we'll notify you within 72 hours and explain what happened, what information was affected, and what steps we're taking to prevent it from happening again. We'll also notify the Office of the Australian Information Commissioner as required by law.

Data Retention

We keep your information for different periods depending on what it is:

After these periods, we either delete the data permanently or anonymize it so it can't be traced back to you personally.

Children's Privacy

Our services target adults managing their own finances. We don't knowingly collect information from anyone under 18. If you're a parent and believe your child has provided us with personal information, contact us immediately and we'll delete it.

For educational accounts set up by parents for teenagers (ages 15-17), we require verifiable parental consent before activation.

International Data Transfers

We primarily store data on servers located in Australia. Occasionally, some service providers we use (like email platforms or analytics tools) might process data in other countries, including the United States or Europe.

When this happens, we ensure these providers meet adequate data protection standards through standard contractual clauses or certification schemes recognized under Australian law. Your data remains subject to the protections outlined in this policy regardless of where it's temporarily processed.

Third-Party Links

Our site occasionally links to external resources—articles, tools, or partner services. Once you click through to another site, this privacy policy no longer applies. We don't control how third parties handle your information, so read their privacy policies before sharing any personal data.

We try to link only to reputable sources, but we can't guarantee their privacy practices.

Changes to This Policy

We update this policy when our practices change or laws require it. When we make significant changes, we'll notify you by email (if you have an account) and post a notice on our homepage for at least 30 days.

The "Last Updated" date at the top of this page shows when we last revised the policy. We recommend checking back periodically, especially if you haven't visited in a while.

Continuing to use our services after changes take effect means you accept the updated terms. If you disagree with changes, you can close your account before they become effective.

Complaints and Disputes

If you're concerned about how we've handled your personal information, talk to us first. Email support@goraiqenta.com with details about your concern, and we'll investigate within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner: